Shipping & Delivery Policy
At Central Hydroponics, we want your gear to reach you quickly, safely, and at a fair price. This page explains how we ship, what it costs, and how long you can expect to wait. If you have any questions, reach out any time at centralhydroponics@outlook.com — we're happy to help.
Where we ship
We currently ship to addresses **within Australia only**. This includes metro, regional, and most rural areas. We do not ship internationally at this time.
How shipping is calculated
Shipping is calculated **live at checkout** based on the weight and size of your order and your delivery postcode. Because we stock everything from small pH pens to heavy nutrient drums and bulky grow tents, the cost is worked out per order so you only ever pay the real cost of getting your items to you — no inflated flat fees.
Enter your address at checkout to see your exact shipping price before you pay.
Free shipping
We offer **free standard shipping on orders over $499. Orders below this threshold are charged the live shipping rate shown at checkout.
Who we ship with
We dispatch most orders via **Australia Post**, with tracking provided on every order. Larger or heavier items [e.g. nutrient drums, grow tents, reservoirs] may be sent by a freight courier to keep costs down and ensure safe delivery. The carrier for your order is selected automatically based on what gives you the best combination of price and reliable delivery.
Processing & dispatch times
Orders are typically processed and dispatched within **1–2 business days** of payment. Orders placed on weekends or public holidays are processed the next business day.
You'll receive a confirmation email when your order is placed, and a second email with **tracking details** once your order has been dispatched.
Estimated delivery times
Once dispatched, estimated delivery times are:
- **Metro areas: 4 - 5 business days
- **Regional areas: 5 - 8 business days
- **Remote areas: 8 - 10] business days
These are estimates provided by our carriers and are not guaranteed. Delivery times can be affected by peak periods, weather, and carrier delays outside our control.
Tracking your order
Every order is sent with tracking. Once your order ships, you'll receive a tracking number by email so you can follow its progress. If you haven't received tracking within 2 business days of ordering, please contact us at centralhydroponics@outlook.com.
Heavy, bulky & liquid items
Some of our products — such as nutrient drums, grow media, and large tents — are heavy or oversized. These items are shipped by freight and may take slightly longer to dispatch and deliver. Where freight applies, the cost is calculated at checkout based on the item's weight and dimensions.
Liquid nutrients and additives are packaged carefully to prevent leaks in transit. If an item arrives damaged or leaking, please see our Returns & Refund policies and contact us straight away.
Incorrect addresses
Please double-check your delivery address at checkout. We're not able to redirect parcels once they've been dispatched, and re-delivery of parcels returned due to an incorrect address may incur an additional shipping charge.
Missing or delayed parcels
If your parcel is significantly delayed or appears lost in transit, contact us at centralhydroponics@outlook.com and we'll work with the carrier to locate it. Please allow the full estimated delivery window before reporting a parcel as missing.
Questions
For any shipping or delivery questions, contact us at:
**Central Hydroponics Pty Ltd**
Email: centralhydroponics@outlook.com
Phone: +61 483 757 701
Address: 16 Sussex Ct, Sunbury, Victoria (VIC) 3429
ABN: 46 693 612 789
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*This policy was last updated on 21/06/2026. We may update it from time to time; the current version always applies.*