Privacy policy

 

Central Hydroponics Pty Ltd - we respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and your rights. It is designed to align with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website centralhydroponics.com.au and making a purchase, you agree to the practices described in this policy.

Who we are

Central Hydroponics is an Australian online retailer of hydroponic and indoor growing equipment.

Business name:  Central Hydroponics Pty Ltd
ABN:  46 693 612 789
Contact email:  centralhydroponics@outlook.com
Address: 16 Sussex Ct, Sunbury, Victoria (VIC) 3429

What information we collect

When you visit our site, place an order, or contact us, we may collect:

- Identity and contact details** — your name, email address, phone number, billing and delivery address.
- Order information** — the products you buy, order value, and order history.
- Payment information** — processed securely by our payment providers. We do - not store your full card details on our servers.
-Technical and usage data** — your IP address, browser type, device information, and how you interact with our site, collected through cookies and similar technologies.
- Communications** — any messages, enquiries, or feedback you send us.

How we collect it

We collect information directly from you when you create an account, place an order, subscribe to our emails, or contact us. We also collect some information automatically through cookies and analytics tools when you browse our site.

How we use your information

We use your personal information to:

- Process and deliver your orders, and handle returns or refunds.
- Communicate with you about your orders and respond to enquiries.
- Send you marketing emails and offers **where you have opted in** (you can unsubscribe at any time).
- Improve our website, products, and customer experience.
- Detect and prevent fraud, and meet our legal and tax obligations.

We will only use your information for the purposes for which it was collected, or for related purposes you would reasonably expect.

Cookies

Our website uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features of the site may not work properly if you do.

Who we share your information with

We do not sell your personal information. We share it only with trusted third parties who help us run our business, including:

- Shopify — our e-commerce platform, which hosts our store and processes orders.
- Payment providers — to securely process your payments.
- Shipping and freight carriers (such as Australia Post) — to deliver your orders.
- Analytics and marketing providers  — to help us understand and improve our service.

These providers are only given the information they need to perform their service, and are required to protect it. Some may store or process data overseas; where this happens, we take reasonable steps to ensure your information is handled in line with Australian privacy standards.

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our store uses secure (SSL/encrypted) connections for all transactions. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We keep your personal information only as long as needed for the purposes described in this policy, or as required by law (for example, tax and business records).

Your rights

Under the Australian Privacy Principles, you have the right to:

- Access** the personal information we hold about you.
- Correct** any information that is inaccurate or out of date.
- Unsubscribe** from marketing communications at any time.
- Make a complaint** if you believe we've mishandled your information.

To exercise any of these rights, contact us at centralhydroponics@outlook.com. We'll respond within a reasonable time.

Marketing emails

If you've subscribed to our emails, you can opt out at any time by clicking "unsubscribe" in any marketing email, or by contacting us. We'll action your request promptly.

Children's privacy

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the "last updated" date below. We encourage you to review it periodically.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact:

**Central Hydroponics**
Email: centralhydroponics@outlook.com
ABN: 46 693 612 789

If you're not satisfied with our response, you can contact the **Office of the Australian Information Commissioner (OAIC)** at oaic.gov.au.

Last updated: 20/06/2026